COSMETIC STANDARDS

The benefit of our hand-crafted, hand-finished furniture is that each piece is individual. Knots, cracks, grain variations, and color differences in wood are inherent characteristics that are one-of-a-kind and unique, enhancing the natural beauty of each piece.

Be prepared for what to expect of your solid wood furniture, and learn more about how to properly care for and protect your furniture for years to come by first reviewing our "Cosmetic Standards Book", available for download here.

LOCAL DELIVERY

Delivery to Austin and surroundings local areas is available Monday thru Saturday. Delivery costs are dependent upon distance from World Interiors Austin Showroom, amount of items being delivered, and other factors. Please call the showroom for more information.

ORDER PROCESSING

All orders received during standard business hours (Monday thru Friday, 8:00am to 5:00pm CST), are processed and shipped within 2 to 4 business days, depending on the product purchased and shipment method required. Please allow additional processing time for orders received outside standard business hours and during national holidays. We will notify you via email if we are unable to ship your order in a timely manner. At this time you may choose to place on backorder or cancel for a full refund.

DELIVERY OPTIONS

We are pleased to offer nationwide delivery in the continental U.S. for all small parcel (FedEx or UPS) and truck freight shipments. All residential furniture deliveries shipped via truck freight will be arranged for in-home delivery unless White Glove Delivery is selected, items on sale are purchased, or in other cases where World Interiors makes the decision to ship otherwise. We are unable to ship to a P.O. box, so please double check your shipping address for accuracy.  

• Residential Delivery - Free delivery to residential areas for all U.S. orders exceeding $750. Additional charge may apply for remote areas.
• White Glove Delivery - If you are interested in White Glove Delivery service, you can select this option during the cart checkout process for an additional fee. White Glove Delivery service includes delivery inside the home in your room of choice, unpacking of goods, assembly and removal of all packaging materials. If you have any questions about this service or would like a freight quote, please contact us prior to order placement. 

RETURNS

Before attempting to return furniture purchased from World Interiors, whether in-store or online, please first review our Cosmetic Standards available for download here.

You can return items for a refund within 30 days of delivery. Please note the following:

1. Final Sale products cannot be returned (i.e. Clearance)
2. Undamaged product can be returned with the understanding that: 

• Return shipping is paid by the customer (freight cost will be deducted from the refund if World Interiors arranges shipment)
• Customer and/or carrier being used is liable if damages are incurred during transit upon return (cost of repairs to damaged merchandise will be deducted from the refund)
• A 25% restocking fee will be deducted from refund back to the customer

DAMAGES & REPLACEMENTS

Before contacting World Interiors regarding defective or damaged furniture purchased from World Interiors, in-store or online, please first review our Cosmetic Standards available for download here. If the issue you are experiencing with your furniture is outlined as "naturally occurring" or "intentional" within our Cosmetic Standards, unfortunately we will not be able to accept or process any claims for credit or replacements.

Always photograph pallets or cartons before unwrapping even if no damages are apparent. If packaging shows signs of damages:

• Do NOT refuse shipment
• Photograph the piece damaged with detailed clear photos
• Notate damages on Bill of Lading provided by the carrier during signing
• Keep a copy of images and Bill of Lading for your records
• Keep packaging

If package has concealed damages, or product has defective or missing parts, World Interiors must be notified within 15 days of delivery.

CLICK HERE to download our Customer Care Claim form. Please send completed form, supporting documentation and images, along with any additional description of the claim request to info@worldinteriors.com. Depending on the defect or damage, and the preference of the customer, the claim will be addressed and resolved within 48 to 72 hours.