COSMETIC STANDARDS

The benefit of our hand-crafted, hand-finished furniture is that each piece is individual. Knots, cracks, grain variations, and color differences in wood are inherent characteristics that are one-of-a-kind and unique, enhancing the natural beauty of each piece.

Be prepared for what to expect of our solid wood furniture, and learn more about how to properly care for and protect our furniture for years to come by first reviewing our Cosmetic Standards, available for download here.

LOCAL DELIVERY

Delivery within Austin, TX and surroundings local areas is available Monday through Saturday. Delivery costs are dependent upon distance from the World Interiors Austin Showroom, amount of items being delivered, and other factors that may arise. Please contact World Interiors by phone (512) 821-1302 or email info@worldinteriors.com for more information.

ORDER PROCESSING

All orders received during standard business hours (Monday through Friday, 8:00am to 5:00pm CST), are processed and shipped within 2 to 4 business days, depending on the product purchased and shipment method required. Please allow additional processing time for orders received outside standard business hours and during national holidays. An email will be sent to notify the customer if we are unable to ship their order in a timely manner (i.e. backorder due to out of stock product, issues with order received). At this time, the customer may choose to leave the backorder open to await inventory, or we will accept cancellation for a full refund.

PRODUCTS ON SALE / SHOWROOM SPECIALS

Products listed at discounted prices, or products listed as "Showroom Specials", are not applicable for Free Freight promotional shipping. Additionally, any discount codes offered by World Interiors will not be applicable to products listed with discount pricing, or products listed as "Showroom Specials". 

To place an order for products listed as "Showroom Specials", or products found on www.worldinteriors.com but are not able to be ordered,  please contact our store location directly at (512) 821-1302 or email info@worldinteriors.com to place an order. Delivery option will be advised at the time the order is placed (Small Parcel or Truck Freight). At the time of shipment, we will quote the cost for freight which will be added as an additional charge to the order. 

DELIVERY OPTIONS

We are pleased to offer nationwide delivery in the continental U.S. for all small parcel (FedEx or UPS) and truck freight shipments. All residential furniture deliveries shipped via truck freight will be arranged for in-home delivery unless White Glove Delivery is selected, items on sale or discounted items are purchased, or in other cases where World Interiors makes the decision to ship otherwise. We are unable to ship to a P.O. box, so please double check the delivery address for accuracy.  

• Residential Delivery - Free delivery to residential areas for all U.S. orders exceeding $750. Free delivery does not apply for orders below $750, or orders placed for discounted products unless previously confirmed or approved as per part of the promotion being offered at the time. Additional charges may apply for orders with a delivery location in remote areas; customer will be notified if additional charges will be required, and payment will be required before delivery can occur.
• White Glove Delivery - If interested in White Glove Delivery service, this can be selected as an option during the cart checkout process for an additional fee. White Glove Delivery service includes delivery inside the home in the customer's room of choice, and includes unpacking of goods, assembly and removal of all packaging materials. For any additional questions about this service or if a freight quote is needed, please contact World Interiors by phone (512) 821-1302 or email info@worldinteriors.com prior to order placement. 

RETURNS

Before attempting to return furniture purchased from World Interiors, whether in-store or online, please first review our Cosmetic Standards available for download here.

Products can be returned for a refund within 30 days of delivery. Please note the following:

1. Final Sale products cannot be returned (i.e. Clearance/Closeout, Showroom Exclusives)
2. Undamaged product can be returned with the understanding that: 

• Return shipping is paid by the customer (freight cost will be deducted from the refund if World Interiors arranges shipment)
• Customer and/or carrier being used is liable if damages are incurred during transit upon return (cost of repairs to damaged merchandise will be deducted from the refund)
• A 25% restocking fee will be deducted from refund back to the customer

DAMAGES & REPLACEMENTS

Before contacting World Interiors regarding defective or damaged furniture purchased from World Interiors, in-store or online, please first review our Cosmetic Standards available for download here. If the issue being experienced with one of our pieces of furniture is outlined as "naturally occurring" or "intentional" within our Cosmetic Standards, unfortunately we will not be able to accept or process any claims for credit or replacements.

If the issue being experienced is not immediately evident as covered by our Cosmetic Standards: Always photograph pallets or cartons before unwrapping, even if no damages are apparent. If packaging shows signs of damages:

• Do NOT refuse shipment; if refused, the customer could be liable for additional return shipping costs if the product is determined not to be damaged or defective during claims processing. 
• Photograph the piece damaged with detailed clear photos.
• Notate any visible damages on Bill of Lading provided by the carrier during signing.
• Keep a copy of images and Bill of Lading.
• Keep packaging.

If package has concealed damages, or product has defective or missing parts, World Interiors must be notified within 15 days of delivery.

CLICK HERE to download our Customer Care Claim form. Please send completed form, supporting documentation and images, along with any additional description of the claim request to info@worldinteriors.com. Depending on the defect or damage, and the preference of the customer, the claim will be addressed and resolved within 48 to 72 hours.