Shipping and Returns Process
This article details our shipping, delivery, and return processes for both Austin, TX area customers and online customers.
All orders received during standard business hours (Monday through Friday, 9:00am to 5:00pm CST), are processed and shipped within 2 to 4 business days, depending on the product purchased and shipment method required. Please allow additional processing time for orders received outside standard business hours and during national holidays.
An email will be sent to notify the customer if we are unable to ship their order in a timely manner (i.e. backorder due to out of stock product or issues with order received). At this time, the customer may choose to leave the backorder open to await inventory, or we will accept cancellation for a full refund.
Delivery within Austin, TX and surroundings local areas is handled by our local partnered delivery services. Orders placed over the weekend will be contacted the following Monday to coordinate delivery. Deliveries are typically scheduled within the week, unless specified otherwise.
Delivery costs are dependent upon distance from the World Interiors' Austin, TX Showroom, the amount of items for delivery, and other factors that may arise.
Online Shipping Options
We are pleased to offer nationwide delivery within the contiguous U.S. for all small parcel (FedEx or UPS) and truck freight shipments. All residential furniture deliveries shipped via truck freight will be arranged for in-home delivery unless White Glove Delivery is selected, items on sale or discounted items are purchased, or in other cases where World Interiors makes the decision to ship otherwise. We are unable to ship to a P.O. box, so please double check the delivery address for accuracy.
- Residential Delivery
All orders shipping to a residence will either be delivered curbside (i.e. orders shipping via FedEx) or setup to deliver in the main entryway or garage of the home (i.e. orders shipping via truck freight/LTL carrier) unless additional services are purchased, such as White Glove. Truck freight deliveries will be scheduled by the carrier directly with the customer; please ensure a person over the age of 18 will be at the residence at the arranged time of delivery to sign off for receipt of the product or delivery may not proceed as scheduled.
Truck freight deliveries with Threshold standard service do not include: debris removal, pallet removal, or assembly. Additional charges may apply for orders with a delivery location in remote areas; customer will be notified if additional charges will be required, and payment will be required before delivery can occur.
*Important Info About Free Delivery
We currently offer free delivery to residential areas for all contiguous U.S. orders exceeding $750*. Free delivery does not apply for orders below $750, or orders placed for discounted products unless previously confirmed or approved as per part of the promotion being offered at the time. Additional charges may apply for orders with a delivery location in remote areas; customer will be notified if additional charges will be required, and payment will be required before delivery can occur.
Orders of $750 or more automatically qualify for free freight on a single shipment only. If multiple products or multiple units are ordered together, and one of the products ordered is out of stock, World Interiors will automatically hold shipment of the order until all products ordered are in stock and the order can be shipped together.
If the customer would like to ship separately (i.e. an in-stock item is requested to ship immediately, while a backordered item ships later when the product comes back in stock), then free freight will apply for the first shipment only; you will be expected to cover additional shipping fees that are applied for any follow up shipments.
- White Glove Delivery
If you are interested in White Glove Delivery service, this can be selected as an option during the cart checkout process for an additional fee. White Glove Delivery service includes delivery inside the home in the customer's room of choice, and includes unpacking of goods, assembly and removal of all packaging materials.
For any additional questions about this service or if a freight quote is needed, please contact World Interiors by phone (512) 821-1302 or email firstname.lastname@example.org prior to order placement.
Before attempting to return furniture purchased from World Interiors, whether in-store or online, please first review our Cosmetic Standards available for download here.
Products can be returned for a refund within 30 days of delivery. Please note the following:
- Final Sale products cannot be returned (i.e. Clearance/Closeout, Showroom Exclusives)
- Undamaged product can be returned with the understanding that:
- Return shipping is paid by the customer (freight cost will be deducted from the refund if World Interiors arranges shipment)
- Customer and/or carrier being used is liable if damages are incurred during transit upon return (cost of repairs to damaged merchandise will be deducted from the refund)
- A 25% restocking fee will be deducted from refund back to the customer
Damages & Replacements
Before contacting World Interiors regarding defective or damaged furniture purchased from World Interiors, in-store or online, please first review our Cosmetic Standards available for download here. If the issue being experienced with one of our pieces of furniture is outlined as "naturally occurring" or "intentional" within our Cosmetic Standards, unfortunately we will not be able to accept or process any claims for credit or replacements.
If the issue being experienced is not immediately evident as covered by our Cosmetic Standards: Always photograph pallets or cartons before unwrapping, even if no damages are apparent. If packaging shows signs of damages:
- Do NOT refuse shipment; if refused, the customer could be liable for additional return shipping costs if the product is determined not to be damaged or defective during claims processing.
- Photograph the piece damaged with detailed clear photos.
- Notate any visible damages on Bill of Lading provided by the carrier during signing.
- Keep a copy of images and Bill of Lading.
- Keep all packaging.
If package has concealed damages or product has defective or missing parts, World Interiors must be notified within 15 days of delivery.
Please send all supporting documentation and images, along with any additional description of the claim request to email@example.com. Depending on the defect or damage and the preference of the customer, claims will be addressed and resolved within 48 to 72 hours.