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Shipping and Returns Process
This article details our shipping, delivery, and return processes for both Austin, TX area customers and online customers.
Order Processing
All orders received during standard business hours (Monday through Friday, 9:00am to 5:00pm CST), are processed and shipped within 5-7 business days, depending on the product purchased and shipment method required. Please allow additional processing time for orders received outside standard business hours and during national holidays.
An email will be sent to notify the customer if we are unable to ship their order in a timely manner (i.e. backorder due to out of stock product, issues with order received, or other delays). Learn more about worldwide shipping delays. At this time, the customer may choose to leave the backorder open to await inventory, or we will accept cancellation for a full refund as long as the cancellation occurs before the order leaves our facility. Orders cannot be cancelled for a full refund once the order is release to the carrier for shipment.
Local Delivery
Delivery within Austin, TX and surroundings local areas is handled by our local partnered delivery services. Orders placed over the weekend will be contacted the following Monday to coordinate delivery. Deliveries are typically scheduled within the week, unless specified otherwise.
Delivery costs are dependent upon distance from the World Interiors' Austin, TX Showroom, the amount of items for delivery, and other factors that may arise.
For more information about local delivery, please contact World Interiors by phone at (512) 821-1302 or email info@worldinteriors.com prior to order placement.
Online & Local Delivery Rates
We are pleased to offer nationwide delivery within the contiguous U.S. for all small parcel (FedEx or UPS) and truck freight shipments.
Our White Glove service is provided by a professionally trained delivery team that will unpack, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris.
Delivery Rates
| Delivery Area | Flat Rate |
|---|---|
| Local White Glove Delivery (up to 250 miles from Austin, TX) | Orders $750+ are $175 Flat |
| Economy (In -stock Items Arrive in 2-4 Weeks. Drop Off in Driveway)* Excludes Alaska and Hawaii | All orders ship FREE |
| Domestic White Glove (In-stock Items Arrive in 2-4 Weeks. Includes In-Home Assembly & Trash Removal)* Excludes Alaska and Hawaii | Orders $750+ are $325 |
* Promotional delivery rates are available for regular priced items only and excludes sale items, closeout, or items otherwise discounted or excluded at the discretion of World Interiors.
Additional Info & Disclaimers
- Some items, such as lighting and mirrors, must be shipped as a fragile piece. In this case, additional charges may apply.
- Some pieces qualify for small parcel delivery. This varies from piece to piece, for more information related to a specific product, send us a message via live chat or give us a call at 512-821-1302.
For any additional questions about this service or if a freight quote is needed, please contact World Interiors by phone at (512) 821-1302 or email info@worldinteriors.com prior to order placement.
Returns
Before attempting to return furniture purchased from World Interiors, whether in-store or online, please first review our Cosmetic Standards.
Products can be returned for a refund within 30 days of delivery. Please note the following:
- Final Sale products cannot be returned (i.e. Clearance/Closeout, Showroom Exclusives)
- Undamaged product can be returned with the understanding that:
- Return shipping is paid by the customer (freight cost will be deducted from the refund if World Interiors arranges shipment)
- Customer and/or carrier being used is liable if damages are incurred during transit upon return (cost of repairs to damaged merchandise will be deducted from the refund)
- A 25% restocking fee will be deducted from refund back to the customer
Damages & Replacements
Before contacting World Interiors regarding defective or damaged furniture purchased from World Interiors, in-store or online, please first review our Cosmetic Standards available for download here. If the issue being experienced with one of our pieces of furniture is outlined as "naturally occurring" or "intentional" within our Cosmetic Standards, unfortunately we will not be able to accept or process any claims for credit or replacements.
If the issue being experienced is not immediately evident as covered by our Cosmetic Standards: Always photograph pallets or cartons before unwrapping, even if no damages are apparent. If packaging shows signs of damages:
- DO NOT refuse shipment; if refused, the customer could be liable for additional return shipping costs if the product is determined not to be damaged or defective during claims processing.
- Photograph the piece damaged with detailed clear photos.
- Notate any visible damages on Bill of Lading provided by the carrier during signing.
- Keep a copy of images and Bill of Lading.
- Keep all packaging.
If package has concealed damages or product has defective or missing parts, World Interiors MUST be notified within 15 days of delivery.
Please send all supporting documentation and images, along with any additional description of the claim request to info@worldinteriors.com. Depending on the defect or damage and the preference of the customer, claims will be addressed and resolved within 48 to 72 hours.